Shipping policy
Where We Ship
We currently ship across Alberta, Canada, and selected international destinations including the United States and France.
If your country is not listed during checkout, feel free to contact us directly and we’ll be happy to assist.
Shipping Fees
Shipping fees are automatically calculated at checkout based on the weight, dimensions, and destination of your order.
You’ll see all available delivery options (e.g., Standard, Expedited, Xpresspost) before completing your purchase.
* Free shipping may be offered during promotions or on specific order values — details will be clearly mentioned on our homepage or banners when applicable.
Processing & Fulfillment Times
Orders are processed within 2–4 business days after payment confirmation.
Custom gift sets or personalized orders may require up to 5–7 business days.
Estimated Delivery Times
- Alberta: 2–5 business days
- Other provinces in Canada: 3–7 business days
- France & International: 7–14 business days
Please note that delays may occur due to customs, weather, or high-volume periods (e.g., holidays).
Tracking Your Order
Once your package ships, you’ll receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking information to update.
Unclaimed or Returned Packages
If a package is returned to us due to an incorrect address or not being claimed, we will contact you.
You will be responsible for the reshipping costs. Please double-check your shipping address before confirming your order.
International Shipping & Customs
International orders may be subject to customs duties or import taxes, depending on your country’s policies.
These are the responsibility of the buyer and are not included in our shipping fees.
Questions?
Reach us — we’re here to help with shipping, tracking, and special requests.
These policies aim to protect Our company from legal risks while providing clarity for both the team and customers.